Due to the intimate nature of our products and the high volume of demand, all sales with Virgin Exotics are final. We do not issue refunds under any circumstance. Once an order is placed, it immediately enters our fulfillment process and cannot be changed. This includes edits to product selections, shipping information, cancellations, or refund requests.

To be eligible for store credit, customers must submit a return request within 7 days of receiving their order. Requests made outside of this time frame will not be accepted.

Returned items must be sent back in original, unused condition—this means no combing, cutting, washing, coloring, brushing, wearing, or altering of any kind. All original ties and packaging must remain intact to be considered for store credit. Custom orders, frontals, and closures are NOT able to be returned. 

Please include the following in your return package:

• Your full name

• Contact number

• Reason for return

• Original receipt

 

Ship to:
Virgin Exotics

8 The Green Suite A 

Dover, DE 19901

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To ensure your return reaches us safely, we strongly recommend using a traceable shipping service with signature confirmation. Virgin Exotics is not responsible for lost or misrouted return packages.

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Important Notes:

• Items marked as sale or clearance are not eligible for return.

• Customers are responsible for all shipping fees associated with returns.

• Once approved, store credit will be issued and can be used at your convenience.

• A $25 restocking fee applies to all returns and any packages returned to sender.

• Shipping costs are non-refundable.

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Limitation of Liability

Virgin Exotics does not assume responsibility beyond the policies outlined in this agreement. This includes, but is not limited to, instances where a product may become unavailable after purchase.

Virgin Exotics shall not be held liable for any indirect, incidental, punitive, or consequential damages—even if advised of the possibility—nor for any third-party claims outside of what is explicitly stated here. This limitation applies to both products and services.

By completing a purchase, the customer agrees that any potential liability on the part of Virgin Exotics shall not exceed the total amount paid for the product(s) in question.

For services not bundled with a product purchase, the customer agrees that Virgin Exotics’ liability will not exceed the total amount paid for those services alone.